FANT ANNA'S GLOBAL LOGISTICS

Effective Date: June 12, 2026

Contact Number: 876-450-2099

General Location: Spanish Town, St. Catherine, Jamaica

Website Theme: Bold Pink & Gold

TERMS & CONDITIONS

Acceptance of Terms

By using any service provided by Fant Anna's Global Logistics, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms that they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.

Scope of Services

Fant Anna's Global Logistics provides courier and logistics services including:

• USA to Jamaica shipping
• Air freight services
• Online shopping assistance
• Package consolidation
• Warehousing and package handling
• Pickup services
• China sourcing assistance where applicable
• Purchasing items on behalf of customers without credit/debit cards
• Third-party courier services where necessary

We reserve the right to modify, suspend, or discontinue any service without prior notice.

Shipping Schedule

Fant Anna's Global Logistics ships multiple times weekly.

All shipping schedules are estimates only and are not guaranteed. Delays may occur due to customs processing, airline schedules, inspections, weather conditions, public holidays, carrier issues, or circumstances beyond our control.

Service Areas & Pickup Locations

Pickup Locations:

• Spanish Town
• Kingston
• Portmore
• Knutsford Express
• Old Harbour

Important:

Fant Anna's Global Logistics DOES NOT offer home delivery services at this time.

Customers are required to collect their packages from one of the designated pickup locations.

Shipping Rates

Standard Rates:

1 lb = JMD $650
2 lbs = JMD $1,300
3 lbs = JMD $1,950
4 lbs = JMD $2,600
5 lbs = JMD $3,250
6 lbs = JMD $3,850
7 lbs = JMD $4,450
8 lbs = JMD $5,050
9 lbs = JMD $5,650
10 lbs = JMD $6,250

Packages over 10 lbs:

An additional JMD $500 per pound will be added after 10 lbs.

Examples:

11 lbs = JMD $6,750
12 lbs = JMD $7,250
13 lbs = JMD $7,750

Weight Rounding Policy:

All package weights are rounded up at 0.5 lbs.

Examples:

• 2.5 lbs = charged as 3 lbs
• 5.5 lbs = charged as 6 lbs
• 8.5 lbs = charged as 9 lbs

Online Shopping Assistance

Fant Anna's Global Logistics offers FREE online shopping assistance.

Services include:

• Purchasing items for customers without credit or debit cards
• Product sourcing assistance
• Order placement assistance
• Vendor communication support

Customers must provide full payment before purchases are made.

Fant Anna's Global Logistics is not responsible for:

• Vendor delays
• Incorrect items shipped by vendors
• Product defects
• Size or color discrepancies
• Vendor cancellations
• Backorders
• Refund delays

All refunds and exchanges remain between the customer and the retailer.

Responsibility, Risk & Liability

All shipments are transported at the customer's own risk.

Fant Anna's Global Logistics assumes limited liability for loss, damage, delay, or shipping errors.

Responsibility begins once the package arrives at our warehouse and ends once the package is released to the customer.

Fant Anna's Global Logistics is not responsible for:

• Vendor mistakes
• Incorrect shipping information supplied by customers
• Packages lost before reaching our warehouse
• Customs delays
• Airline delays
• Third-party carrier issues
• Natural disasters or force majeure events

Packaging & Fragile Items

Fant Anna's Global Logistics is not responsible for damages caused by poor packaging from vendors or senders.

Fragile items including:

• Electronics
• Glass
• Televisions
• Monitors
• Cosmetics
• Liquids
• Collectibles
• Breakable merchandise

are shipped entirely at the customer's risk.

Prohibited & Restricted Items

Customers are responsible for ensuring all shipments comply with Jamaican and international laws.

Prohibited items include:

• Illegal drugs
• Controlled substances
• Firearms
• Ammunition
• Weapons
• Explosives
• Flammable materials
• Hazardous chemicals
• Counterfeit goods
• Pornographic materials
• Perishable foods
• Live animals
• Cash
• Cheques
• Negotiable instruments

Any prohibited item may be confiscated, destroyed, or surrendered to authorities without compensation or refund.

Customs, Duties & Government Charges

Customers are responsible for all:

• Customs duties
• Taxes
• Government fees
• Inspection fees
• Regulatory charges

Fant Anna's Global Logistics assumes no responsibility for customs inspections, delays, seizures, or penalties.

Payments

Accepted payment methods include:

• Cash
• Bank Transfer
• Online Payments

All balances must be paid in full before package release.

Payments are non-refundable once shipment processing has commenced.

Claims & Complaints

Claims must be submitted within 48 hours of package collection.

Supporting documentation may include:

• Receipts
• Invoices
• Product photos
• Damage evidence

WhatsApp messages alone do not constitute an official claim.

Storage & Uncollected Packages

Customers will be notified when packages arrive.

Packages not collected within 14 days may incur storage fees.

Packages remaining unclaimed for more than 60 days may be:

• Donated
• Auctioned
• Disposed of

to recover storage and administrative expenses.

Customers remain responsible for any outstanding balances.

Referral Rewards Program

Fant Anna's Global Logistics operates a referral points system.

Customers earn points for successful referrals.

Points may be redeemed for:

• Shipping discounts
• Promotional offers
• Loyalty rewards

Referral points have no cash value and may not be transferred or sold.

Fant Anna's Global Logistics reserves the right to modify, suspend, or terminate the referral program at any time.

Amendments

Fant Anna's Global Logistics reserves the right to amend these Terms and Conditions at any time without prior notice.

Changes become effective immediately upon publication.

Entire Agreement

These Terms and Conditions constitute the complete agreement between Fant Anna's Global Logistics and its customers and supersede any previous agreements, representations, or understandings.

Fant Anna's Global Logistics

Spanish Town, St. Catherine, Jamaica

Phone: 876-450-2099